Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Gig Pool platform at gigpool.app, including our website, progressive web application (PWA), email and SMS notifications, and any related services (together, the “Service”). The Service is operated by Gig Pool Pty Ltd (“Gig Pool”, “we”, “us”, “our”), a company registered in Brisbane, Australia. By creating an account, signing in, or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, please do not use the Service. You must be at least 18 years old and able to form a legally binding contract under Australian law to use the Service. If you are using the Service on behalf of an organisation (such as a venue operator, booking agency, or artist management company), you confirm that you have authority to bind that organisation to these Terms.

• “Artist” means a performer who uses the Service to manage availability, gigs, profile, and (where subscribed) invoicing. This includes DJs, bands, musicians, and other performers. • “Booker” means a person granted Booker access to one or more Venues within an Account. Bookers can manage rates, the artist pool, team for the venues they have access to, rosters, bookings, fill-ins, and broadcasts. Bookers cannot add new Venues to the Account or change the Account’s subscription — those remain with the Account Owner. • “Viewer” means a person granted Viewer access to one or more Venues within an Account. Viewers can see rosters, bookings, and the artist pool for the venues they have access to, but cannot edit anything. • “Venue” means a bar, club, restaurant, festival, or other entertainment business that uses the Service. • “Account Owner” means the person or entity that holds the paid subscription and owns the venues, artist pool, and data within their account. • “Booking” means an engagement between an Artist and a Venue arranged through the Service. • “Content” means any material you upload, submit, or transmit through the Service, including profile information, biographies, photos, mixes, venue briefs, messages, and invoices. • “Subscription” means a paid plan you take out for the Service, such as a Venue plan or Artist Pro.

The Service is currently in open beta until on or around 1 September 2026. During the beta period: • Features may change, be added, or be removed at short notice as we improve the Service based on user feedback. • Data structures may be migrated, including changes that affect how your information is displayed or organised. Where a migration could affect your records, we will give reasonable notice. • Pricing displayed on the website is indicative; the final prices that apply at the cutover from beta to paid will be confirmed by email at least 28 days before they take effect. The non-excludable rights you have under the Australian Consumer Law (see section 11) continue to apply during the beta.

Account creation. You must provide accurate information when you create an account and keep it up to date. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at support@gigpool.app if you suspect unauthorised access. One person, one account. You may not share your account, sell it, or create multiple accounts to evade restrictions. Additional Bookers and Viewers should be invited through the in-app team invite flow rather than by sharing credentials. Account ownership model. Where you take out a paid subscription, you are the Account Owner. The Account Owner owns the venues, artist pool, and data created within the account. The Account Owner is responsible for billing decisions, adding or removing venues, and transferring or closing the account. Bookers and Viewers you invite have access scoped to the specific venues you grant them — they cannot make billing decisions or add new venues. Two-factor authentication. We require two-factor authentication for Gig Pool platform administrators and support agents and recommend it for all users. You are responsible for keeping your authentication factors secure.

Gig Pool is a tool that helps Venues and Artists manage rosters, fill-ins, bookings, communications, and invoicing. We are a facilitator, not a party to any Booking. When a Booking is arranged through the Service, the contract for performance is between the Artist and the Venue (or its operator). Gig Pool is not the employer, principal, agent, or guarantor of either side. We do not collect, hold, or remit performance fees. Payment for a Booking is made directly between the Artist and the Venue on the terms they agree. Disputes between users. If you have a dispute with another user about a Booking, payment, conduct, or anything else that arises from your use of the Service, you agree to attempt to resolve it directly with that user in good faith. We may, at our discretion, provide records (such as in-app messages, booking confirmations, or invoice history) to assist resolution, but we are not obliged to mediate, decide, or enforce outcomes. Cancellations and no-shows. We are not liable for losses you suffer if a Venue cancels a Booking, an Artist does not perform, payment is delayed, or either party fails to meet their obligations under a Booking. We provide tools to record what was agreed; the obligations themselves remain between you and the other user. Service availability and support. We aim to keep the Service available with minimal interruption and to respond to support enquiries promptly. We do not offer a service-level agreement (SLA) on self-service plans. Enterprise customers may negotiate a separate SLA on request. The non-excludable rights you have under the Australian Consumer Law (see section 11) continue to apply.

When you use the Service, you agree to act lawfully, honestly, and in good faith. You agree to: • Provide accurate information in your profile, availability, rates, invoices, and Bookings. • Treat other users professionally and respectfully in messages, bookings, and reviews. • Use the Service only for the purpose for which it is provided. • Comply with all laws that apply to your use of the Service, including tax, work health and safety, anti-discrimination, and consumer protection laws. The following conduct is prohibited and may result in suspension or termination of your account: • Fraud, including misrepresenting your identity, qualifications, ABN, availability, or Booking details. • Harassment, threats, hateful conduct, or discrimination against any other user. • Scraping, crawling, or harvesting data from the Service except via interfaces we provide for that purpose. • Reverse engineering, decompiling, or attempting to derive source code from the Service. • Using the Service to circumvent platform fees, including soliciting users to transact off-platform when you are using a feature that is part of a paid plan. • Posting content that infringes intellectual property, defames a person, or breaches confidence. • Posting fake reviews, fake bookings, or fake fill-in offers. • Uploading malware, spam, or content designed to interfere with the operation of the Service. • Using the Service in a way that imposes an unreasonable or disproportionate load on our infrastructure. • Misusing tokenised email links, login codes, or other security mechanisms. We reserve the right to investigate suspected breaches, request information from users, and take action including warning, restriction, suspension, or termination of accounts. Where the conduct involves suspected fraud or unlawful activity, we may also report it to relevant authorities.

Plans. The Service offers a free tier for Artists (covering availability, profile, gig responses, and discovery), paid Venue plans, and Artist Pro for invoicing, earnings, and tax-report features. Current pricing is shown at gigpool.app/pricing and is read live from our pricing system. GST. All prices displayed on the website are in Australian dollars and inclusive of Goods and Services Tax (GST), as required by section 48 of the Australian Consumer Law and the A New Tax System (Goods and Services Tax) Act 1999 (Cth). For users billed in other currencies, applicable local taxes are shown at checkout. Free trials. • Venue trial: 30 days from the date you start a Venue subscription. A valid payment method is required to start the trial. If you do not cancel before the trial ends, your subscription continues at the displayed rate. • Artist Pro: a valid payment method is required for an Artist Pro subscription. If you were a beta member and start Artist Pro at the end of the beta, you receive 30 days free before your first charge; if you do not cancel before that period ends, your subscription continues at the displayed rate. Otherwise, the free Artist tier includes up to 2 invoices in total; to issue further invoices you must start an Artist Pro subscription, and billing begins immediately when you subscribe. Billing. Subscriptions are billed in advance through our payment processor, Stripe. By starting a paid subscription, you authorise us (through Stripe) to charge your payment method on each billing cycle until the subscription ends. Mid-cycle changes. • Upgrades (such as adding a venue or a room) take effect immediately and are prorated for the remainder of the billing period. • Downgrades take effect at the end of the current billing period. No prorated credit is issued for the unused portion of the higher plan. • Cancellations take effect at the end of the current billing period. You retain access to paid features until that date. Failed payments. If a payment fails, we will retry through Stripe and contact you. If a payment remains unresolved after a reasonable period, your subscription may be moved to a read-only state under section 14. Refunds. Subscription fees are generally non-refundable except where required by law (including the consumer guarantees in section 11) or where we agree to a refund at our discretion. Day-pass refunds, where day passes are introduced, are handled at our discretion. Price changes. We may change subscription prices from time to time. We will give you at least 28 days’ notice by email before any price increase takes effect. If you do not accept a price increase, you may cancel your subscription before it takes effect.

Gig Pool is a booking, rostering, and invoicing tool. It is not tax, accounting, legal, or superannuation advice. You are responsible for your own obligations, including (where they apply to you): • GST registration, collection, and remittance under the GST Act • Pay As You Go (PAYG) withholding • Superannuation Guarantee obligations under the Superannuation Guarantee (Administration) Act 1992, including obligations that may arise under sections 12(3) and 12(8) for deemed employees • Fair Work Act 2009 (Cth) compliance, including the distinction between employees and independent contractors • Record-keeping obligations under Australian taxation law (typically 5 years for tax records and up to 7 years for some financial records). You can download invoice PDFs and earnings reports from your account at any time, and every invoice email is CC'd to you so a copy lives in your own inbox The reports, calculations, and ABN verification results provided by the Service are for convenience only. ABN verification uses the Australian Business Register API; we cannot guarantee the accuracy or currency of ABR data, and you should independently verify ABN status with the Australian Taxation Office where it matters. Tax on invoices. The Service lets you generate invoices and set how tax is treated on them, including whether tax applies, the tax name and rate, and whether tax is charged in addition to your fee or as a component of it. This is separate from the goods and services tax included in the prices we charge you for the Service (see section 7); how you tax your own invoices to another user is a matter between you and that user. Where available, the Service may pre-fill a default tax name and rate based on the jurisdiction you select. These defaults cover only certain countries (for example, Australia, New Zealand, the United Kingdom, and parts of the European Union), and some defaults reflect reduced or special rates that depend on eligibility you must verify yourself. We maintain these defaults on a best-efforts basis only. We do not warrant that any default is accurate, current, complete, or applicable to you, and tax names, rates, and eligibility rules change over time. Any default is provided only as a convenience to help you prepare an invoice. It does not constitute tax, accounting, or legal advice, and may not reflect your registration status, your eligibility for any reduced or special rate, your agreement with the other party, or the law that applies to you in any country. You may also self-declare a tax treatment for a jurisdiction the Service does not model. Any self-declared treatment is entirely your responsibility. You are solely responsible for determining, and for the accuracy of, the tax treatment on each invoice you generate, including whether you are entitled or required to charge tax, the rate applied, the basis on which it is charged, and the collection, reporting, and remittance of any tax to the relevant authority in any country, whether in Australia or overseas. You should confirm the correct treatment with a registered tax agent, accountant, or the tax authority and legislation that applies to you before issuing or relying on an invoice. Subject to section 11 (which preserves your rights under the Australian Consumer Law and other laws that cannot be excluded), and to the maximum extent permitted by law: we are not liable for any tax amount presented, applied, or omitted on an invoice generated through the Service, or for any consequence arising from the tax treatment you select or self-declare; and you indemnify us, on the terms of section 13, against any claim, assessment, penalty, interest, or cost brought or imposed by any user, tax authority, or other third party arising from the tax treatment shown on an invoice you generate. We recommend you consult a registered tax agent, accountant, or qualified legal professional about your specific circumstances.

Your content. You retain ownership of the Content you upload to the Service. We do not claim copyright in your photos, biographies, mixes, invoices, venue briefs, or messages. Licence to operate the Service. To run the Service, we need limited rights to handle your Content. By uploading Content, you grant Gig Pool Pty Ltd a non-exclusive, royalty-free, worldwide licence to host, store, copy, transmit, format, display, and process your Content, and to sub-licence those rights to our service providers (for example, Supabase for database and storage, Cloudflare R2 for avatar delivery, Vercel for application hosting, Stripe for billing) to the extent necessary to provide and improve the Service to you and to comply with our legal obligations. This licence is limited to operating the Service. We will not sell your Content, use it for advertising, or train third-party AI models on it without your consent. The licence ends when you delete the relevant Content, except for: • backup copies that are overwritten on our normal retention cycle; • Content that has been shared with another user (for example, an invoice you sent to a venue), which the recipient may continue to hold under their own retention obligations; and • our own business records (such as the subscription invoices we issue to you and our payment processor logs) that we are required to retain under Australian law. Public profiles. If you set your performer profile to discoverable, you grant us additional rights to display your profile on public pages, in our sitemap, and to search engines and AI crawlers, subject to your privacy toggles for email and phone visibility. Our intellectual property. The Service, our software, the Gig Pool brand, logos, and look-and-feel are owned by Gig Pool Pty Ltd or our licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Service for its intended purpose. We reserve all other rights. Feedback. If you send us feedback, suggestions, or bug reports, you grant us a perpetual, royalty-free licence to use that feedback to improve the Service, without obligation to credit or compensate you.

Our Privacy Policy explains in detail how we collect, use, store, disclose, and protect your personal information. The Privacy Policy is incorporated into these Terms. In summary, your data is stored primarily in the Sydney region of Australia (Supabase). Some service providers, including Stripe, Resend, Twilio, Cloudflare R2, and Vercel’s edge network, operate from outside Australia and may handle limited data overseas. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), and (where applicable) the UK GDPR and EU GDPR.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or other applicable consumer protection laws that cannot lawfully be excluded. Where the Service is supplied to you as a consumer under the Australian Consumer Law, our services come with guarantees that cannot be excluded. These include, for example, guarantees that the Service will be provided with due care and skill, will be reasonably fit for any disclosed purpose, and will be supplied within a reasonable time. Where we are permitted by law to limit our liability for a breach of a non-excludable consumer guarantee in respect of services that are not ordinarily acquired for personal, domestic, or household use, our liability is limited (at our option) to: • supplying the services again; or • paying the cost of having the services supplied again.

Subject to section 11 (which preserves your rights under the Australian Consumer Law and other non-excludable laws): The Service is provided on an “as is” and “as available” basis. We do not warrant that the Service will be uninterrupted, error-free, secure against every attack, or compatible with every device or browser. To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, bookings, gigs, opportunity, goodwill, anticipated savings, or data, however caused, in connection with your use of the Service. Liability cap. To the maximum extent permitted by law, our total aggregate liability to you arising out of or in connection with these Terms or your use of the Service in any 12-month period is limited to the greater of: • the total subscription fees you paid to us in that 12-month period; or • AUD $200 for Venue accounts, or AUD $100 for Artist accounts. Carve-outs. Nothing in this section limits liability that cannot be limited at law, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or breach of a non-excludable statutory guarantee. Marketplace liability. Without limiting the above, we are not liable for the acts, omissions, or content of any other user. This includes payment disputes, no-shows, last-minute cancellations, the accuracy of reviews, and the conduct of artists at venues or vice versa.

To the extent permitted by law, you agree to indemnify Gig Pool Pty Ltd against reasonable losses, damages, costs (including legal costs on a solicitor-client basis), and expenses we suffer or incur arising from: • your breach of these Terms; • your breach of an obligation you owe to another user (for example, your obligations under a Booking); • your wilful misconduct, fraud, or negligence; • your infringement of any third party’s rights, including intellectual property and privacy rights; or • any claim made against us by a third party (including another user) arising out of or related to your use of the Service or your Content. This indemnity does not apply to the extent the loss is directly caused by our wilful misconduct or fraud.

Closing your account. You can request account deletion at any time from your settings page (Danger Zone). When you do: • We schedule a 30-day grace window during which you can cancel the deletion by signing in. • If you are an Account Owner, we deactivate your venues and contacts and cancel any active subscriptions in line with section 7. • At the end of the grace window, we delete your personal information from active systems. You are responsible for downloading any of your own records (invoices you sent, earnings reports, tax statements) that you need to keep before deletion. Our own business records (such as subscription invoices we issued to you) are retained on the timetable described in our Privacy Policy and Australian tax law. Inactivity. If you do not sign in for 12 consecutive months, we will email you a 30-day notice with a one-click “keep my account” (snooze) option, a sign-in option, and a subscribe option. If you take none of these actions within the 30-day window, your personal data will be deleted in line with the Australian Privacy Principles. Aggregate, non-identifying analytics may be retained. Read-only mode. If your subscription ends (for example, after a trial expiry, cancellation, or final payment failure), your paid surfaces move to read-only. You can still sign in, view your history, and export your data, but you cannot create new records on the lapsed subscription until you re-subscribe. For Artists, your free core features remain available even if Artist Pro lapses. Termination by us. We may suspend or terminate your account, with or without notice, if: • you breach these Terms (including section 6, Acceptable use); • a payment failure remains unresolved beyond the grace period in section 7; • we are required to do so by law, court order, or a regulatory direction; or • we reasonably believe your continued use poses a security, legal, or reputational risk to us or to other users. For non-urgent terminations we will give you reasonable notice and an opportunity to remedy where the breach is capable of remedy. For urgent matters (such as suspected fraud, abuse, or security incidents) we may suspend immediately. Effect of termination. On termination, your right to use the Service ends. Sections that by their nature should survive termination (including sections on intellectual property, limitation of liability, indemnity, dispute resolution, and governing law) survive.

We may send notices about the Service by email to the address on your account, by in-app notification, or by posting an update at gigpool.app. You are responsible for keeping your contact email up to date. Marketing and product-update emails. We send you marketing and product-update emails as part of your active relationship with Gig Pool, on the basis of inferred consent under the Spam Act 2003 (Cth). Every such email includes a one-click unsubscribe link, which is honoured immediately. Lifecycle and account-status emails (including trial-ending notices, payment-failure notices, and inactivity notices) are treated as transactional. Inactivity-deletion notices will continue to be sent even where you have unsubscribed from other lifecycle emails, because not sending them would be inconsistent with our obligations under the Privacy Act. Notices to us under these Terms should be sent to support@gigpool.app.

We may update these Terms from time to time to reflect changes to the Service, our business, or applicable law. When we make material changes, we will: • update the “Last updated” date at the top of this page; • notify you by email or in-app notice; and • give you reasonable notice (at least 14 days for most changes; at least 28 days for price changes), unless the change is required by law on a shorter timeframe. If you keep using the Service after a change takes effect, you are taken to have accepted the updated Terms. If you do not accept the change, you may close your account before the change takes effect, and section 7 (refunds) will apply to any unused portion of a subscription only where required by law.

We are not liable for any failure or delay in performing our obligations under these Terms to the extent the failure or delay is caused by events beyond our reasonable control, including natural disasters, fires, floods, pandemics, government action, war, terrorism, civil unrest, industrial disputes, internet or power outages, denial-of-service attacks, or failures of upstream service providers.

If you have a complaint or dispute, please contact us first at support@gigpool.app. We will acknowledge your complaint within 5 business days and aim to provide a substantive response within 30 days. If we cannot resolve the dispute through direct communication, both parties agree to attempt to resolve it through good-faith negotiation before commencing court proceedings. Either party may also propose mediation through the Resolution Institute or another agreed mediator, conducted virtually unless otherwise agreed. Nothing in this section prevents: • you from exercising your rights under the Australian Consumer Law, including making a complaint to the Australian Competition and Consumer Commission (ACCC) or to a state or territory consumer protection agency; • you from making a privacy complaint to the Office of the Australian Information Commissioner (OAIC); or • either party from seeking urgent injunctive relief from a court.

These Terms are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia.

Entire agreement. These Terms, together with our Privacy Policy and any plan-specific terms you accept at checkout, are the entire agreement between you and us about the Service. Severability. If any part of these Terms is found to be invalid or unenforceable, that part is severed and the rest of the Terms continues to apply. No waiver. A failure or delay by us in exercising a right is not a waiver of that right. Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms (for example, in connection with a corporate restructure, sale, or merger) on notice to you; if you do not accept the assignment, you may close your account. Relationship of the parties. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us. Contact. For questions about these Terms, email support@gigpool.app.